How to Set Up Calendar Invites for Outlook Using ServiceNow
Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification using the import/export mapping feature in ServiceNow. We’ll explore how to map the date fields to the dtstart and dtend variables and create a custom email template. Throughout the blog, references to the out-of-the-box change example from the change_request table will enhance your understanding, making the setup process accessible and straightforward for all users. Step 1: Set Up Import/Export Mapping To begin, you need to configure the Import/Export Maps Table to translate date and time fields into the iCalendar format recognized by Outlook. Access the Table : Type sys_impex_map.list in the Type Filter Text on the left or search for it in the list of tables. Create a New Entry : Click the New button. Name : Use the format ical...